Privacy Policy

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At Don Voyage, we respect your privacy and are dedicated to safeguarding the personal information you share with us. Your data will never be sold or shared with third parties. We use the information you provide solely for the purpose of delivering our services and ensuring a smooth experience for you.

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Refund, Cancellation, and No-Show Policy

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A 25% non-refundable deposit is required at the time of booking. All cancellations or modifications to your booking must be submitted in writing or via email to Don Voyage to be considered effective.

You may cancel your trip (excluding East Africa trips) at any time up to 30 days before your departure. Cancellations will be refunded according to the following guidelines, with any non-refundable payments or deposits already made for services such as accommodations, meals, tickets, or transportation subtracted.

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Refund Guidelines:

• More than 60 days before departure: Full refund, excluding flights, the 20% non-refundable deposit, and any non-recoverable payments.

• Between 31 and 60 days before departure: 50% refund of the total amount, excluding the non-refundable 20% deposit, non-recoverable payments, and flights.

• 30 days or fewer before departure: No refunds.

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Please note that cancellations made within 30 days of departure are not eligible for a refund.

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Terms & Conditions

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Dear Traveler,

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Welcome to Don Voyage! Please carefully read our General Terms and Conditions and travel information, as they outline the terms of the contract between you and Don Voyage LLC, hereinafter referred to as “Don Voyage.”

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This Website is provided solely to connect travelers with Travel Experts, facilitate legitimate bookings, and assist with transactions with Travel Suppliers, for no other purpose. The terms “we,” “us,” “our,” and “Don Voyage” refer to Don Voyage. The terms “you” or “customer” refer to the individual visiting or using this Website or interacting with a Travel Expert via our platform.

By using any part of our website or sharing your personal information with us, you are accepting and agreeing to the practices described in our Privacy Policy. If you do not agree to these Terms of Use or our Privacy Policy, please refrain from using this Website or making any bookings through it.

 

Use of the Website

You confirm that you are at least 18 years old and legally authorized to enter into this agreement. If you're booking travel for another person, you agree to inform them of the Terms & Conditions that apply to their travel arrangements. You are financially responsible for all actions related to your account and for any bookings made on behalf of others.

You guarantee that all information you provide, whether for yourself or someone else, is accurate, current, and complete. Any false, speculative, or fraudulent reservations are prohibited.

 

Communications

By completing our trip builder form, you agree to receive timely and relevant communications from Don Voyage via text and email. We use your phone number to send essential updates about your trip. We prioritize your privacy and will not spam you. You can opt-out at any time if you prefer not to receive these updates.

Booking

A contract between you and Don Voyage is established once you receive a confirmation. Please review it carefully and report any errors immediately. Don Voyage is not liable for any inaccuracies except where the error is on our part. Images of destinations and accommodations are examples and may differ in reality.

 

Flights

If Don Voyage books your flights, we are not responsible for any schedule changes, delays, cancellations, or missed connections. These are subject to the airlines' policies. We recommend checking your flight status regularly. Don Voyage will assist within our capacity, but the airlines handle disruptions.

If Don Voyage purchases airline tickets on your behalf, you must pay the remaining balance within 24 hours of notification. If no payment is received, your flight will be canceled.

 

Pricing and Payment

An initial payment of 25% of the travel package price is due at booking, with the remaining balance due 60 days before services begin.  If the balance is not paid on time, we will send a reminder and, if necessary, cancel the contract and charge any applicable cancellation fees.

Full payment is due immediately for bookings made within 60 days of departure. We accept credit card or bank transfer, with East Africa trips requiring ACH or wire transfer.

 

Force Majeure

In the event of Force Majeure, Don Voyage may cancel or modify your booking. "Force Majeure" includes circumstances beyond our control such as war, weather conditions, pandemics, government actions, or natural disasters.

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Special Requests

Special requests are forwarded to the Travel Supplier but are not guaranteed unless explicitly confirmed by them. They do not form part of the contract unless specifically agreed.

 

Conduct Expected

Customers must adhere to all behavior guidelines set by Travel Suppliers. You agree to indemnify and hold Don Voyage harmless for any third-party claims resulting from your actions that breach these terms. Don Voyage is not responsible for your actions or behavior abroad.

 

Changes to Bookings

If you need to modify your travel date or arrangements, we charge a rebooking fee of 20% of the total cost for any changes made up to 30 days before departure. No changes are possible within 30 days of departure. If a change is due to Don Voyage's error, no fee will apply.

 

Travel Insurance

Don Voyage strongly recommends purchasing travel insurance to cover cancellations, interruptions, medical issues, and repatriation. If you choose not to, we are not liable for any losses you incur.  If you choose to travel without adequate insurance coverage, we will not be liable for any of your losses howsoever arising, which would have been covered had you purchased adequate insurance. Don Voyage can arrange relevant offers from insurers if requested for extra cost.

 

Travel Supplier Rules and Restrictions

Don Voyage connects you with Travel Suppliers but does not control the services they provide. Their terms and conditions apply to your booking, and we are not responsible for issues arising from their services.

 

International Travel

For international destinations, Don Voyage does not represent that travel is without risk. You are responsible for obtaining the necessary visas, travel documents, and insurance. Entry may be denied even if all documents are complete. You and any children traveling with you must be in possession of a machine-readable passport valid for 6 months after the trip return date along with all applicable visas. It is your sole responsibility to secure and/or pay for any and all visas, reciprocity fees, affidavits, immunizations, etc. that are required to be permitted entry into each destination, including stopovers. In some countries you may be subject to entry (reciprocity) fees and/or departure taxes/exit fees which will be collected at the airports upon entry/departure by local government authorities. Please note that entry to any country may be refused even if the required information and travel documents are complete.

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Health

Recommended inoculations for travel may change. Don Voyage is not a medical advisor or medical expert, and cannot determine your health or fitness for travel. Before departure, you should consult your doctor so they can consider your medical history and expected destinations in order to provide you current recommendations. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.

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Jurisdiction and Applicable Law

These Terms & Conditions, as well as any agreement they apply to, are governed by the laws of the state of Tennessee, without regard to any conflicts of law principles. Any claims from guests must be submitted in writing to Don Voyage within sixty (60) days of the completion of their vacation. Claims not submitted within this timeframe will be considered waived and no longer valid.

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General Travel Information

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Complaints About Lost or Damaged Baggage

If you discover that your baggage has been lost or damaged after your flight, it’s important to report this immediately at the Lost and Found counter at your arrival airport. Be sure to request a Property Irregularity Report or a Lost Report in writing. Without these documents, the airline will not be held liable for any damage or lossDon Voyage will not be held responable for any lost or damaged baggages.

 

Check-in at the Airport

We recommend arriving at the airline check-in desk at least two hours before your flight’s departure. Check-in counters usually open two to three hours prior to departure. Business or First Class passengers may have separate check-in desks. Be sure your luggage is checked through to your final destination airport. If unsure, ask the airport staff for clarification on your destination.

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Flight Schedule

If you’ve booked your flights through Don Voyage, you’ll receive a list of your booked flights along with the necessary travel documents. These documents will be needed for online check-in or at the airport check-in desk. A passport will generally suffice for check-in; however, you may be asked about your flight schedule, so it’s a good idea to carry it with you for any connecting flights.

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Luggage on Your Flights

We strongly recommend not packing valuable items or electronic devices (such as laptops, cameras, etc.) in your checked baggage. Don Voyage is not liable for any damage or theft of these items. Always store valuables in your hand luggage. Be sure to follow the baggage regulations of the respective airline, as excess baggage fees can range from 10 to 30 USD per extra pound.

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Online Check-In

Many airlines now offer the option of online check-in, allowing you to check in from home with your name and booking number between 48 and 24 hours before your departure. Some airlines also let you print your boarding pass or have it sent directly to your mobile phone. This saves time at the airport. On the day of departure, you’ll only need to check in your luggage at the airline’s baggage check-in counter.

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Reconfirmation of Long-Haul Flights

We recommend reconfirming your long-haul flights three days before departure, as flight times may change. There’s no need to reconfirm your outbound flight. If you’ve booked a self-drive tour or other individual trips without a tour guide, be sure to check your return flight times as well. This also applies if you didn’t book your flights through Don Voyage.

 

Flight Delays or Cancellations

In the event of a delay or cancellation of your domestic flight within the US or to a transfer airport such as New York, Los Angeles, or Chicago, please reach out to the airline staff at the check-in desk and notify Don Voyage concierge as soon as possible. The same applies to any delays or cancellations of long-haul flights.

To check if you’re eligible for a refund, use the Airline Compensation Calculator.

 

Safety and Security

At Don Voyage, we understand that emergencies can happen during travel. To reduce risks, we strongly recommend purchasing comprehensive travel insurance. We also provide local emergency contact information as well as Don Voyage’s concierge phone line, which you can find in your pre-departure documents. Be sure to store these numbers in your phone and carry them with you at all times.

 

In case of immediate emergency, always comply with local authorities, as they are your best resource for fast response. If you experience any connectivity issues or security concerns, contact the Don Voyage concierge number, available in your travel package. First, always contact the local authorities if you encounter any danger while abroad.

 

For any diplomatic or political issues, please contact the US Embassy or your country’s embassy in the destination country. For more information, click here.

 

Wishing you a safe and pleasant journey! Don Voyage!

- The Dons