1. What makes Don Voyage different from other travel agencies?

• At Don Voyage, we focus on personalized, stress-free travel planning. We work closely with each client to tailor itineraries that go beyond typical tourist spots, ensuring a unique and immersive experience. We also prioritize making travel accessible for families, couples, and solo travelers, and we're always here to help, no matter where you are in the world.

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2. What destinations do you specialize in?

• While we are based in Madrid, Spain, and specialize in Spain, Portugal, and European travel (we've traveled to every country minus Moldova, Belarus, and Ukraine), we’ve visited over 100 countries around the world. Our knowledge and expertise extend globally, and we are excited to help you explore places in Europe, Asia, the Americas, and beyond!

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3. Do you offer travel insurance?

• We do not provide travel insurance directly, but we highly recommend that you purchase it separately. We can guide you to trusted insurance providers to ensure you are well-covered for your trip.

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4. What’s included in your travel packages?

• Our packages include personalized itinerary planning, accommodations, transportation, and curated activities. Depending on the plan you choose, some packages may include 24/7 customer support and concierge services while traveling. Check the details of each package for specifics.

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5. Do you plan trips for families?

• Absolutely! We love planning family vacations and understand the unique needs of traveling with children. From kid-friendly activities to making sure the logistics are stress-free, we ensure that everyone—big and small—has a memorable experience.

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6. How do I get started planning my trip?

• It’s easy! Simply reach out to us via our contact form or email us directly to get started. We’ll schedule an initial consultation to learn about your preferences, travel style, and budget. Then, we’ll start crafting your personalized itinerary.

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7. Can you help me with visa and passport requirements?

• Yes! For our luxury packages, we assist with visa, passport, and entry requirement guidance to make your trip as smooth as possible. For other packages, we can offer recommendations and resources to help you get the necessary documents.

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8. Are flights included in the packages?

• Flights are generally not included in the standard packages but can be added upon request. We can help you find the best flight options to fit your itinerary and budget.

 

9. Can I customize my itinerary?

• Yes, all of our itineraries are flexible and can be customized to suit your needs. Whether you want to add extra destinations, activities, or special experiences, we work with you to make sure your trip is tailored just for you.

 

10. What kind of support do I get while I’m traveling?

• For our higher-tier packages, we provide 24/7 support to ensure that you have assistance whenever you need it. For other plans, we offer email and phone support during regular business hours. We’re here to help every step of the way.

 

11. How much does a trip with Don Voyage cost?

• The cost varies depending on the destination, duration, and type of package you select. We offer different levels of service to suit various budgets. Once we have an idea of your travel preferences, we’ll provide a detailed quote.

 

12. What’s the best way to book a trip with Don Voyage?

• The best way is to get in touch with us via our website or directly through email. Once we understand your travel needs, we’ll walk you through the booking process, from choosing the right package to finalizing your itinerary.

 

13. Do you offer group trips or only individual travel planning?

• We offer both! Whether you’re traveling solo, as a couple, with family, or with a group, we can help you plan a trip that’s perfectly suited to your needs.

 

14. Can I get help with special requests, like birthday celebrations or unique experiences?

• Absolutely! We love helping clients celebrate special occasions or plan unique experiences, whether it's a romantic dinner on the beach or a surprise birthday activity. Let us know your ideas, and we’ll make them happen.

 

15. Do you only work with travelers from the US?

• While many of our clients are based in the US, we work with travelers from around the world. We’re happy to assist people no matter where they’re from, and we can provide guidance in English, Spanish, and Mandarin.